Contact Us
Got a question about one of the sweepstakes casinos we cover, spotted something that looks out of date, or just want to tell us we missed a new site worth reviewing? This page explains the best way to reach Best Sweepstakes Casinos and what you can expect from us when you do.
What We Can Help With
Best Sweepstakes Casinos is an independent research and comparison site covering sweepstakes and social casinos in the US. We're not an operator ourselves, so we can't process redemptions, verify your identity, or resolve account issues on any platform — those requests need to go directly to the site in question, usually through the support contact listed in its own terms and conditions. What we can help with includes:
- Corrections to a review, a bonus offer, or an editorial rating that's changed or gone stale
- Suggestions for a new or recently launched sweepstakes casino we haven't covered yet
- General feedback on how we present comparisons, offers, or state-availability information
- Questions about how our rankings are put together or how we handle affiliate relationships
Before You Reach Out: Common Questions We Get
A lot of the messages we receive turn out to be questions we can already answer here on the site, so it's worth checking these first.
Why can't you help with my redemption or account?
Sweepstakes casinos run on a dual-currency model — typically Gold Coins for free social play and Sweepstakes Coins that can potentially be redeemed for prizes. Redemption thresholds, identity verification, and processing timelines are all set and managed by the individual operator, not by us. If you're having trouble with an account, a redemption, or verification, the fastest route is the support channel or help centre listed directly on that operator's own site.
Is a sweepstakes casino legal where I live?
Availability varies by state, and it changes. Some operators choose not to serve certain states at all, and a handful of states have taken a harder line on sweepstakes promotions in general. We do our best to reflect current state-by-state eligibility in our reviews, but laws and operator policies shift, so always confirm directly with the casino's own terms before creating an account. We don't offer legal advice, and nothing on this site should be read as confirmation that a particular site is permitted in your state.
Do I have to buy coins to play or win?
No. Legitimate sweepstakes casinos are required to offer a free way to participate — often called an alternative method of entry — alongside any paid coin packages. If a site seems to suggest that purchasing is the only way to get Sweepstakes Coins or enter promotions, that's worth flagging to us directly.
Are my prize redemptions taxable?
Redeemed prizes may be subject to federal and state tax rules, and it's sensible to keep your own records of any redemptions. We're not able to give personal tax advice, so for anything specific to your situation, a tax professional or official IRS and state guidance is the right place to check.
How We Handle What You Send Us
When you contact us with a correction or a tip, here's roughly what happens:
- We log the message and check it against the operator's current site, terms, and any public state-eligibility notices
- If a bonus offer, rating, or piece of state-availability information has changed, we update the relevant page
- If you've suggested a new sweepstakes casino, we review it against the same criteria we apply to every listing before it's added anywhere on the site
We don't accept payment from operators in exchange for corrections, additions, or improved ratings. Where this site earns a commission from a listed operator, that relationship never decides where a site ranks — you can read more about how we approach editorial independence on our About Us page.
A Note on Responsible Play
If your message is about feeling unable to stop playing, spending more than you intended, or wanting tools to set limits, that's something worth taking seriously and acting on quickly. Our Responsible Gambling page has information on setting boundaries and where to find support, and most operators also offer their own self-exclusion or cool-off tools directly in-account.
Other Places to Look First
Depending on what you need, one of these might get you an answer faster than waiting on a reply:
- Our Terms and Conditions page covers how this site operates and what our content is and isn't
- Our About Us page explains our review process and how we assess new sweepstakes casinos
- The individual review pages for each operator list their own support contact details, state exclusions, and redemption terms as we've verified them
We read every message that comes in, though as an independent research team we can't always guarantee a fast turnaround, particularly for detailed corrections that need re-checking against an operator's current terms. Thanks for helping us keep the site accurate — reader corrections are one of the main ways we catch changes before they'd otherwise slip through.